GB11 Privacy Policy — Your Information Is Completely Safe With Us

Gb11 is a trusted online gaming platform offering Sports Betting, casino games, lottery, jackpots, and more for players in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains what information gb11 collects about you, why it is collected, how it is used, and what rights you have over your data. Our goal is to serve you with complete transparency.

By using the gb11 platform, you agree to this Privacy Policy. If you have any concerns, please contact us or discontinue use of the platform before proceeding.

Gb11 only collects information that is necessary. We never request irrelevant or excessive data. The types of information we collect are detailed below:

We collect information directly from you (at registration and during transactions), automatically (via cookies and log files), and where applicable, through third-party verification agencies.

Gb11 uses your information for the following purposes only. Each purpose is specific, and we never use your data beyond what is stated here:

• Account Management: To support registration, login, profile updates, and account security.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• KYC & Legal Obligations: To comply with anti-money laundering laws and international regulations.
• Customer Support: To resolve your issues quickly and effectively.
• Fraud Prevention: To detect suspicious activity and keep the platform and our members secure.
• Service Improvement: To analyze your experience and improve the platform.
• Promotional Communications: To send you offers and updates with your consent (you may opt out at any time).
• Responsible Gaming: To identify unusual gaming patterns and provide timely assistance.

We never sell your information to advertisers or use it for any purpose unrelated to our services.

Gb11 may share your personal information with third parties only in the following limited circumstances:

• Payment Processors: Information required to process transactions with payment platforms such as Mobile Pay, Nagad, Rocket, and banks.
• KYC Verification Agencies: Trusted third parties for identity verification in compliance with legal obligations.
• Legal Authorities: In response to a court order or a lawful request from law enforcement authorities.
• Technology Partner: Server hosting and cybersecurity providers who are bound by strict confidentiality agreements.

Gb11 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and core platform functionality. Disabling these cookies will prevent the platform from working properly.
• Performance Cookies: To analyze how you use the site and improve our services. This data is fully anonymized.
• Preference Cookies: To remember your language, theme, and other preferences.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Gb11 uses industry-standard technology and practices to protect your data. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions.
• Encryption of data stored in the database.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Firewalls and intrusion detection systems to prevent unauthorized server access.
• A least-privilege access policy for all staff handling data.
• Regular backups and a disaster recovery plan.

Please keep in mind that no method of transmission over the internet is 100% secure. Keep your password confidential, always use a secure internet connection, and report anything suspicious to us immediately.

Gb11 does not retain your data longer than necessary. Retention periods are determined based on the type and purpose of the data:

• Account Information: For the duration your account is active and up to 5 years after closure (as required by legal obligations).
• Financial Transaction Records: 7 years (in compliance with tax and financial regulatory requirements).
• KYC Documents: Up to 5 years after the end of our relationship.
• Customer Support Contact: 2 years after resolution.
• Log & Technical Data: Up to 12 months.

After the designated retention period, data is securely deleted or anonymized. Certain data may need to be retained longer due to legal obligations, in which case you will be informed.

As a gb11 member, you have the following rights over your personal data:

• Right to Access: The right to know what personal information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used in certain circumstances.
• Right to Object: The right to object to your data being used for marketing purposes.
• Right to Portability: The right to receive your data in a structured format.
• Right to Withdraw Consent: The right to opt out of marketing communications at any time.

To exercise these rights, please contact our support team support@gb11.bet Contact us at the address provided. We will respond to your request within 30 days.

Gb11 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If we believe that a minor's data has been collected, we will immediately close the account and delete all associated information.

Gb11 may update this Privacy Policy from time to time, due to new features, legal changes, or technological developments. The "Last Updated" date at the top of the policy will reflect each revision.

For significant changes, we will notify you via your registered email or a platform notification. We still recommend visiting this page regularly to stay up to date.

If you do not agree with the updated policy, you may close your account. Continued use of the platform after any changes will be considered acceptance of the new policy.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our data protection team is always ready to assist you.

We typically respond within 2–3 business days. For urgent matters, please reach us via live chat.