GB11 Platform Terms & Conditions — Complete Guide in Bengali

These Terms & Conditions apply to the gb11 platform and all its services. gb11 is an online gaming platform offering Sports Betting, casino games, lottery, jackpots, and more for users in Bangladesh.

These Terms & Conditions are published in Bengali and governed by the applicable laws of Bangladesh. gb11 reserves the right to amend these Terms at any time, and changes take effect immediately upon publication on the website.

By accessing or using the platform, you confirm that you voluntarily and knowingly agree to these Terms. For any queries, please contact our customer support.

The following requirements must be met to open an account on gb11:

• You must be 18 years of age or older.
• Each individual may operate only one account.
• All information provided at registration must be accurate, complete, and up to date.
• Keeping your account password confidential is entirely your responsibility.
• Sharing your account with others or using someone else's account is strictly prohibited.

If false or inaccurate information is provided at registration, gb11 reserves the right to suspend or close the account and forfeit the associated balance. If your details change, please update your profile immediately.

Gb11 complies with international anti-money laundering policies. As such, KYC (Know Your Customer) verification is mandatory for withdrawals above a certain amount and to access full account benefits.

The following documents may be required for KYC verification:

• A clear copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership.
• Selfie verification may be required.

Withdrawal requests will not be processed until KYC verification is complete. gb11 endeavours to complete document verification within a maximum of 72 business hours.

Deposits on gb11 can be made via Mobile Pay, Nagad, Rocket, and bank transfer. The following rules apply to all deposits:

• Minimum deposit amount is ৳500.
• The maximum daily deposit limit is determined by your account level.
• Deposits are usually processed instantly; if there is a delay, please contact support.
• Only use payment methods registered in your own name.

The following rules apply to all withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 24–72 business hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• To withdraw bonus funds, you must first meet the specified wagering requirements.
• Withdrawals to third-party accounts are strictly prohibited.

If a withdrawal is rejected for any reason, gb11 will provide an explanation and the opportunity to resolve the issue.

Gb11 regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are clearly stated on the respective offer page. General bonus policies are outlined below:

• The welcome bonus is for new members only and can be claimed once.
• Bonus wagering requirements are generally 10–30 times the bonus amount.
• Bonuses must be claimed within a specified time frame; expired bonuses are automatically forfeited.
• Using multiple bonuses simultaneously may not be permitted.
• Winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirements have been met.

Gb11 reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is detected, the account's bonus privileges will be revoked.

The following rules apply to all betting on gb11 at all times:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, gb11 reserves the right to void the affected bets.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• Gb11 is not responsible for any disruptions to live betting caused by internet connectivity issues.
• Placing identical bets on the same event from multiple accounts (arbitrage betting) is prohibited.

Gb11 reserves the right to set all odds. In the event of any dispute regarding a bet, gb11's decision will be final.

The following activities are strictly prohibited on the gb11 platform and may result in immediate account termination:

• Opening an account under a fake or someone else's identity.
• Creating multiple accounts to claim bonus benefits.
• Using hacking, scripting, or automation tools to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial transactions.
• Attempting to interfere with the platform's systems or security.
• Fraudulent behavior or threats directed at other members.

Gb11 places the highest importance on responsible gaming. We want every member to enjoy our platform safely and in good health. To support this, we offer the following:

• Option to set deposit limits.
• Self-exclusion for a specified period.
• Reality check reminders.
• Cooling-off period option.

Remember, gaming is always meant to be entertainment. If you feel gaming is having a negative impact on your life, please reach our Responsible Play Visit the page or contact our support team.

Protecting your personal information is of the utmost importance to us. gb11 uses your data solely for the purpose of providing our services. We never sell your information to third parties.

For full details on how we collect and use your data, please see our Privacy Policy page. By using the platform, you also consent to our privacy policy.

You may close your gb11 account at any time. Please withdraw any remaining balance before doing so.

Gb11 may suspend or terminate your account for the following reasons:

• Violation of these Terms & Conditions.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification or providing false information.
• Prolonged account inactivity.

In the event of account termination, gb11 will make every reasonable effort to return any valid balance promptly; however, this does not apply in cases involving prohibited activities.

If you have any concerns or disputes, please reach out to our customer support team first. We always prefer to resolve issues through friendly discussion.

• An initial response will be provided within 7 business days of a complaint being filed.
• Complex cases will be resolved within 30 days.
• Legal action may be taken against gb11's final decisions where applicable law permits.

Disputes shall be governed by the prevailing laws of Bangladesh.

Gb11 reserves the right to partially or fully amend these Terms & Conditions at any time. Changes take effect immediately upon publication on the website.

For significant changes, we will endeavour to notify members via registered email or SMS. However, it is your responsibility to check this page regularly.

If you do not agree to the updated terms, you may close your account. Continued use of the platform after any changes will be considered acceptance of the new terms.